The ISO 9002 outlines the minimum standards of service our customers can expect from Online in effect it covers procedure, systems and costing mainly affecting our executive passenger services and motorcycle /van/ messenger services. In the ISO 9002 these standards are underwritten by a guarantee for response times. The following are estimated average pick up times for Online vehicles following the time of the job being booked. 

Vehicle E.T.A  Bikes 15-20 minutes,  Vans 25-45 minutes, Transits 30-60 minutes

These times are quoted for normal traffic and dry weather conditions, the times may vary in adverse traffic or in bad weather, in such circumstances you will be informed at the time of booking. If for an unforeseen reason a delay occurs after the job has been booked our office will contact you immediately. Estimated Times Of Arrival. All quotes are estimated to the average journey time; in some instances on more complex journeys we allow a degree of flexibility. These changes will be relayed to you at the time of booking.

Employees whether out on the road or working from the office should be honest, friendly and reliable at all times. We consider that every job we undertake for you is one of our own and remind our staff that a good service reflects well for you the client.

Online make no charges on top of our standard rates for service or an administration charge. You will be notified of any price increases well in advance of them being implemented. Contract Quotes. Any regular or multi drop journeys will be quoted by our administration team and faxed back to you the same day.

Problem Notification. We endeavor to complete all journeys on time, if for any reason as happens from time to time delays or mistakes occur that we are not aware of please notify Online offices immediately so that we can correct the matter without any further delay to yourselves. Insurance. Please notify us of any valuable items we may be carrying on your behalf so that we can make sure goods are covered fully.